Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. Returns will not be accepted if the product shows signs of use, wear, or damage caused after delivery. You'll also need the receipt or proof of purchase.

To start a return, contact us at chzain090078601@gmail.com. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care and beauty products
  • Sale items or gift cards

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at chzain090078601@gmail.com.

Questions? Reach us anytime at chzain090078601@gmail.com